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Partner FAQ

The Nitty Gritty
If you're quick ...
FREE to join, 2.5% commission for ever, 50p per customer card payment.

If you're too late ...
£100 to join, 3% commission for ever, 50p per customer card payment.
What is Foodoo?
A collection of town based food ordering marketplaces ... any business that sells food locally can become a Foodoo Partner.

Foodoo is here to provide a reliable, trustworthy and well supported food ordering service with bills that wont make you mad.
Why should I trust Foodoo?
Foodoo comes from a company who have specialised solely in Internet food ordering for 12 years.

We process millions of pounds worth of orders each year for hundreds of UK independent and chain food outlets.

Foodoo is a long-term solution.
Is it just for takeaway food restaurants?
We're encouraging any business that sells food to get involved. Traditional takeaways of course, but also sandwich shops, caterers, pubs, fruit & veg sellers, butchers, bakers, even home enterprises.

Foodoo is flexible, if you're wondering if it could work for your business then please get in touch.
How much does Foodoo cost?
Setup Costs
It costs £100 to become a Foodoo Partner. Foodoo Pioneer Partners join for free.

Running Costs
3% commission, or 2.5% for Pioneer Partners.

Card Charges
50p per transaction.
What is a Foodoo Pioneer Partner?
It's one of the first 10 Partners to sign up in a town. Only when 10 Partners have requested to join Foodoo in a town will that Foodoo Town Portal be created. As a thank you for embracing Foodoo, these Pioneer Partners get set up for free and pay less for the service indefinately.
How do I become a Foodoo Pioneer Partner?
You can only do so if Foodoo isn't already in your town ... if that's the case then great ... just send us an email asking to join your town's Pioneer list. We'll keep you informed of progress on reaching 10 Partners & triggering the new portal.
Are my customer's paying something extra, a 50p service charge like some other food ordering portals?
No, your customers only pay the price of the food as per your menu. There are no costs hidden in Foodoo that we're not informing you of, all of our costs are within this FAQ.
Are there any other costs?
You'll have to pay 50P each time a customer pays online with a card.

You'll need to organise a mechanism to receive orders & some choices cost money to buy and/or run, but not that much.

We charge between £5 and £30 for menu updates if you don't want to do them yourself via your admin panel.

VAT
How can I receive orders?
You can choose from email, fax machine, text message, web browser, App (coming fairly soon), GPRS Printer (uses a SIM card), Cloud Printer (needs ADSL router).
Can I use a terminal from another food company to receive orders?
Probably not ... unless it's a regular tablet then perhaps.
How often will you settle card payments with me?
Twice a month.

We can set you up to get daily settlements from Foodoo, and then the 50p card charges are not charged. You'll have to pay the other associated costs, but if you're taking a lot of orders via Foodoo then this will save you money and help your cashflow, you can switch this option at any time, please call us to discuss.
How does Foodoo collect it's fees?
We'll take them from your card settlement & send the remainder to you. You'll be able to see details of orders, payments & settlements online in your admin panel. If you're getting daily bank settlements then we'll ask you sign a direct debit mandate.
Can I pay to boost above my competition in the listings?
No, restaurant positioning is always random to users at first.

Foodoo is a level playing field.
Is there a customer review system?
No there are no rankings, ratings or reviews.

Foodoo is just a food ordering service.
Is there any advertising on Foodoo?
No, and we don't really want any advertising on Foodoo but we're not ruling it out. With low profit margins Foodoo may need supporting by what would be local non-food advertising, but we hope thet we've done our maths right and that enough partners will embrace Foodoo so that no advertising is required.
How is Foodoo supported?
We provide UK based telephone support for from 9AM until midnight seven days a week. You can normally expect a real person to answer within a couple of rings.
What's the miminum contract period?
There is no contractual tie-in. If Foodoo is causing you problems then please inform us and give us a chance to resolve them, but should you wish to stop using Foodoo at any time then just tell us. The last thing we want is unhappy Partners.
How are you promoting Foodoo?
We will work and invest to promote Foodoo in your town. However we want to provide a sensibly priced ordering service, and we think that charging you extra to spend it on advertising is unwise when most of your orders come from your existing customers because they like your food ... these customers are easy to market to, and taking orders from them shouldn't be expensive.
Any new features coming up?
COMING SOON
Self-setup (FOC) for new Partners.

IN THE PIPELINE
Andriod & IOS Ordering App
Andriod & IOS Kitchen App
GIG Delivery Driver App

FUTURE
Cloud EPOS
EPOS Hardware
I have another question ...
Fire away ...

hello@foodoo.co.uk

01200 444297



fair and square food ordering